Topcon

Professional Services

BE-Zellik
12 months ago(1/24/2017 3:18 AM)
ID
2017-1691

Overview

Working with Product Marketing and Quality to indentify and solve issues.

Support different stakeholders such as Sales and marketing with events,

 

Responsibilities

  • work with Product Management and Quality to identify root cause issues of customer complaints
  • on-site management of customer issues, channel requests and marketing events
  • support sales and marketing teams at national and international events with independent discretion for customer interaction 
  • develop the competency of staff within the distribution network with regard to technology
  • support sales and marketing teams with independent document creation, technical advice and demonstrations
  • maintain up to date knowledge of relevant Topcon Solutions
  • participate and contribute to projects in other specialist areas of Professional Services
  • deliver email and phone support, channel network and internal Topcon teams by assessing issues and resolving them
  • accurately record support inquiries to include: contact information and issue documentation
  • generate pre and post sales content for TotalCare/MyTopcon
  • create and deliver high quality product trainings at Topcon and customer or channel facilities
  • the primary function is to support all stakeholders onsite and over the phone

 

Qualifications

Education & Experience:

  • higher professional education (HBO)
  • 3-5 years’ experience in a similar role
  • in collecting and handling data sets from a variety of sensors
  • a good working knowledge of relevant software
  • experience in the surveying and/or construction industries

 

Knowledge, Skills, and Abilities:

  • accurate
  • good communication skills when presenting to audiences
  • attention to detail
  • commitment
  • strong ability to solve technical problems over phone, email or on site
  • quality-oriented
  • flexible work setting
  • stress resistant
  • fully proficient in Microsoft Office software including Word, Excel and PowerPoint
  • self-motivated and possess the ability to work independently within teams with minimal supervision
  • Good level in English (written & verbal)
  • IT knowledge
  • Strong working knowledge of CAD
  • Good understanding in electronics
  • resident within Europe and be prepared to travel within Europe for a minimum 25% -75% of the work time
  • active jobsites with heavy machinery

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